The Conclusion of the Esso Extra Rewards Program
The following regulations will take effect on January 1st, 2021 for existing members of the Esso Extra program who joined before October 6th, 2020. For new members who joined on or after October 6th, 2020, these rules will be effective immediately.
The regulations outlined below pertain to the Esso Extra™ Program (referred to as the "Program") owned by Imperial Oil, a partnership represented by its managing partner, Imperial Oil Limited (referred to as "Imperial").
1 Program Overview
1.1 Participants in the Program (referred to as "Members") will earn Esso Extra Points (referred to as "Points") for eligible purchases made at participating Esso™ stations and select Mobil™ stations in Canada (referred to as "Participating Stations"), subject to these regulations. Mobil stations adjacent to Loblaw-banner grocery store properties are not part of the Program. Members can redeem their accumulated Points for rewards. Please note that when we mention joint accounts, "Members" refers to the Master Member, Authorized Redeemer(s), and Joint Member(s), unless stated otherwise. Authorized Contacts are not considered Members.
1.2 These regulations cover three types of Points: base Points, bonus Points, and promotional Points. The term "Points" encompasses all three types, unless specified as "base," "bonus," or "promotional."
1.3 Some Esso and Mobil stations may not participate in the Program, including Mobil stations adjacent to Loblaw-banner grocery store properties.
1.4 To redeem accumulated Points, Members must be Canadian residents and register their profile on either essoextra.com or by calling 1-800-567-3776. Members must provide a valid full name, mailing address, and email address. A valid Esso Extra card is required for participation in the Program. Members can only accumulate Points in one account, which can be either an individual or joint account. Only individuals can be Members.
1.5 Members will not earn Points in transactions where the following are used for payment: (a) a PC Financial Mastercard® or (b) a PC Optimum loyalty card. Points cannot be earned in a transaction where Members earn points from another loyalty program.
2 Account Types
2.1 Members can accumulate Points in individual accounts or request to accumulate Points in a joint account with one or more other Members. A joint account refers to an account where 2 or more Members contribute their Points. Joint accounts can only be established by families, community groups, or associations, not by businesses. To accrue Points in a joint account, a Member must complete the Link Accounts Form, designating a "primary collector" (referred to as the "Master Member"), and send it to the address provided on the form. Only the Master Member and any Authorized Redeemer(s) (defined in 4.2) can contribute to and redeem Points from the joint account. Joint Members are only allowed to contribute Points to the joint account. The Authorized Contact (defined in 2.5) of a Master Member or Authorized Redeemer can also redeem Points from the joint account. Imperial may impose limits on the number of accounts that can be linked to one joint account. The establishment of a joint account will take effect approximately 2 to 3 weeks after Imperial has received and registered the completed Link Accounts Form.
2.2 A Master Member must be a Member and is entitled to accumulate Points in the joint account. Only one Master Member is allowed per joint account. If the joint account is contributed to by members of a community group, the Master Member must be an individual holding a title or office in that community group.
2.3 In the event of a joint account, if Imperial receives and registers written notice that a Master Member: (a) wishes to no longer be the Master Member, (b) wishes to no longer be a Member of the joint account, (c) has passed away, or (d) has become bankrupt or incapable of managing their affairs, the existing Points in the joint account will be distributed back to the Members based on their actual contributions to the joint account, minus their proportional share (based on the amount of contributions made to the joint account) of any redemptions, subject to these regulations. Imperial must receive and register written notice before any redemptions. However, Imperial is not liable to any Members of the joint account or any other individuals or entities for any redemptions made by the Master Member, Authorized Redeemer, or their respective Authorized Contact prior to Imperial receiving satisfactory written notice of the desire to no longer be the Master Member, no longer be a Member of the joint account, or the death, bankruptcy, or incompetency of the Master Member. If the remaining Members wish to appoint a new Master Member, they must follow the written request procedure outlined in 2.1.
2.4 A Member who is not a Master Member or its Authorized Contact (as defined in 2.5) can request to be removed from a joint account. This can be done by submitting an Unlink Accounts Form or by authenticating themselves as a Member or Authorized Contact through the Customer Service and Support Centre (1-800-567-3776). Once the request is recorded by Imperial, the Member requesting to be removed from the joint account will have their Points transferred back to their individual account. The amount of Points transferred will be based on the Member's actual contributions to the joint account, minus their proportional share of any redemptions made prior to the change being recorded by Imperial. The transfer of Points will take place approximately 2 to 3 weeks after Imperial receives the completed Unlink Accounts Form or after the Member or Authorized Contact has been authenticated and requested the change through the Customer Service and Support Centre.
2.5 A Member can add an authorized contact to their account at any time. An Authorized Contact is someone who can make account changes and redeem Points on behalf of the Member. Only one Authorized Contact can be added per Member. To add an Authorized Contact, the account owner must authenticate themselves and provide the name and relationship of the Authorized Contact. Imperial will not be held responsible for any actions or inactions of an Authorized Contact, including Point redemptions made before Imperial receives written notice of the Member's desire to remove the Authorized Contact or in the event of the Authorized Contact's death, bankruptcy, or incompetency.
3 Esso Extra Points
3.1 Base Points are awarded to Members who make eligible purchases using any accepted method of payment at Participating Stations, excluding PC Financial Mastercard®, in conjunction with the Esso Extra card. To earn Base Points, the Esso Extra card must be used before the sale is completed. Points awarded under 3.1 will be registered and available for redemption in the next processing period, usually within 72 hours. However, system operations may cause delays in certain situations, such as statutory holidays.
3.2 Members can earn Base Points on eligible purchases at Participating Stations based on one Point for each full dollar spent (excluding cents) after tax.
3.3 Bonus Points may be awarded for certain purchases at Participating Stations. This includes three bonus Points for each full dollar spent on Supreme grade gasoline, two bonus Points for each full dollar spent on Supreme grade gasoline, and one bonus Point for each full dollar spent on Extra grade gasoline.
3.4 Promotional Points may be awarded to Members through special offers, the details of which will be available during the offer period. Members must fulfill the terms and conditions of the promotion as advertised at Participating Stations, online, or through digital communications (emails, banners, etc.) to receive the promotional Points.
3.5 Members using an accepted commercial fleet card as their method of payment can accrue Points as long as the Esso Extra account is registered under an individual's name.
3.6 Points will not be awarded for certain transactions at Participating Stations, such as cash transactions at isolated terminals, purchases of alcoholic beverages or tobacco products, cash advances, purchase of Esso and Mobil Gift Cards (although Points will be awarded when redeeming these gift cards), bottle deposits, or specific transactions that do not comply with additional unpublished limitations imposed by Imperial to prevent fraud. Imperial reserves the right to limit the amount of Points earned in a single transaction. For non-gasoline purchases greater than $150.00, Points will only be awarded at Imperial's discretion. Any transactions, purchases, advances, or deposits not mentioned in 3.6 will be considered eligible purchases or services.
3.7 In the event that the point-of-sale system is not functioning at a Participating Station (i.e. the Points cannot be captured electronically), upon request, the attendant will manually input the transaction when the point-of-sale system resumes operation. During these instances, Points may not be available for redemption until 72 hours after the purchase.
3.8 Any credits or refunds issued will reduce or cancel the Points that were originally awarded for the purchase.
3.9 Members will not receive statements from Imperial that detail their Point totals (see 3.10 and 3.12).
3.10 For most transactions (cash, Speedpass™ key tag, Speedpass™ app, credit approved, and debit card) at Participating Stations, a Member's individual or joint account Point total will be displayed on the purchase receipt under "Balance." The purchase receipt will also show the base Point, bonus Point, and promotional Point totals for the current sale under "Base Pts," "Fuel Grade Pts," and "Promo Bonus" respectively. Unless specifically determined otherwise by Imperial at its sole discretion, the Points indicated on the receipt will be considered accurate.
3.11 If a Member believes that there is a discrepancy in their Point balance, they should contact the Customer Service and Support Centre (1-800-567-3776) within 30 days of becoming aware of the issue. Imperial reserves the right to refuse to issue, register, or honor any Points if they were not properly issued or registered. If already registered, Imperial may cancel such Points (see 5.12).
3.12 Members can also access their individual or joint account Point total by: (a) visiting the Esso Extra Program website (www.essoextra.com); or (b) calling the Customer Service and Support Centre (1-800-567-3776).
3.13 Points hold no monetary value and cannot be exchanged for cash or credit. Points may not be exchanged or transferred, except as specified in these rules. Points cannot be sold, purchased, gifted, bartered, mortgaged, or used as collateral or subject to any form of security or interest charge.
3.14 If a Member becomes bankrupt, any Points in their individual account or contributed to a joint account will be deemed forfeited and void immediately before the bankruptcy.
3.15 In the case of an individual account, if a Member remains inactive for twelve (12) consecutive months without acquiring or redeeming any Points, all accumulated Points will expire. To remind the Member of their upcoming Points expiry, Imperial will send an inactivity notice at least 30 days but no more than 60 days prior to the expiration date. The notice will specify the date on which the Points will expire.
3.16 In the case of a joint account, if all Members of the joint account remain inactive for twelve (12) consecutive months without acquiring or redeeming any Points, all accumulated Points in the joint account will expire. To remind all Members of their upcoming Points expiry, Imperial will send a notice at least 30 days but no more than 60 days prior to the expiration date. The notice will specify the date on which the Points will expire.
3.17 If an Esso Extra card is lost or stolen, the Member can request a new card at a Participating Station. To transfer the accumulated Points from the old card to the new card, the reference to the old card must be included on the new Esso Extra card registration form. As a result, the lost or stolen card will be suspended and unable to redeem Points.
3.18 If a Member passes away, their account will be closed and any Points in their individual account or contributed to a joint account will be forfeited. Imperial will not participate in any estate allocation proceedings.
3.19 If a Member goes through a divorce or separation, their Points cannot be divided or transferred. Imperial will not participate in any divorce settlement proceedings.
4 Redeeming Esso Extra Points
4.1 In the case of an individual account, and subject to the other limitations stated in these regulations, only the Member and their Authorized Contact are eligible to redeem Points. Only registered Points can be redeemed. When a Member has enough available Points and wishes to redeem them for a reward from the current Loyalty catalog, the Member or their Authorized Contact must either: (a) for On-Site Rewards (rewards available at Participating Stations), present their Esso Extra card to a staff member at a Participating Station and request the reward (the attendant will then proceed to instantly redeem the reward, depending on its availability at that station, and the Member's total Points will be reduced accordingly); or (b) for other rewards (rewards not available at Participating Stations) the Member or their Authorized Contact must: (i) contact the Customer Service and Support Centre at 1-800-567-3776; or (ii) visit the Esso Extra Program website (www.essoextra.com). Once Imperial is satisfied with the positive identification of the Member or their Authorized Contact, the Member's total Points will be deducted by the required amount for the reward, and the reward will be dispatched to the Member, based on its availability at the redemption site. Please allow approximately 6 to 8 weeks for the reward to be delivered.
4.1.1 Imperial has implemented additional undisclosed limitations on redemptions in order to minimize fraudulent activities. These additional limitations remain undisclosed as their publication would be advantageous to potential fraudsters.
4.1.2 Members can only redeem their Points in the province listed as their address in their customer profile.
4.2 In the case of a joint account, unless an "Authorized Redeemer" has been assigned, only the Master Member and their Authorized Contact (if applicable) have the authority to redeem Points. Joint Members can contribute Points, but they are not eligible to redeem them. In order to assign an "Authorized Redeemer," the Master Member or their Authorized Contact must make a request for another Member or Members collecting Points in the joint account to be granted the authority to redeem Points ("Authorized Redeemer"). The Master Member can make this request by: (a) submitting a completed Link Account Form to the specified address, authorizing another Member to redeem all available Points; or (b) requesting these changes after being authenticated by the Customer Service and Support Centre at 1-800-567-3776. The authorization for Points redemption by the Authorized Redeemer becomes effective either after (x) the authentication and request for addition by the Master Member or their Authorized Contact; or (y) approximately 2 to 3 weeks after Imperial receives and records the properly completed Link Account Form.
4.3 In the case of a joint account, when the account has enough available Points and the Master Member, an Authorized Redeemer, or their relevant Authorized Contact wishes to redeem those Points for a reward from the current Loyalty catalog, the Master Member, Authorized Redeemer, or Authorized Contact must either: (a) for On-Site Rewards (rewards available at Participating Stations), present the appropriate Member's Esso Extra card to a staff member at a Participating Station and request the reward (the attendant will then proceed to instantly redeem the reward, depending on its availability at that station, and the joint account's total Points will be reduced accordingly); or (b) for other Rewards (rewards not available at Participating Stations): (i) contact the Customer Service and Support Centre at 1-800-567-3776; or (ii) visit the Esso Extra Program website (www.essoextra.com). Once Imperial is satisfied with the positive identification of the Master Member, the Authorized Redeemer, or their relevant Authorized Contact, the joint account's total Points will be deducted by the required amount for the reward. Each Member in the joint account will experience a proportional reduction (based on their contribution to the joint account) of their contributed Points. The reward will then be sent to the Master Member or the Authorized Redeemer who redeemed the Points, based on its availability. Please allow approximately 6 to 8 weeks for the reward to be delivered.
4.4 Rewards do not function as a Member discount or a premium from Imperial on the price of purchased goods for accruing Points. Instead, Rewards serve as a means for Members to redeem their accumulated Points.
4.5 Imperial bears no responsibility for lost or stolen rewards. The ownership of Points remains with Imperial.
4.6 Exchange of Rewards for cash or credit is not permitted.
4.7 Members are not required to pay additional consumer taxes when redeeming a reward. However, in certain cases, Members may need to pay a deposit for the selected reward (refer to section 5.7).
4.8 Rewards are subject to availability.
4.9 Once reward fulfillment is complete, Imperial does not allow any cancellations, exchanges, or refunds for tickets, gift cards, certificates, or merchandise.
5 The General Program
5.1 All efforts have been made to ensure the accuracy and correctness of the information pertaining to the Program presented here and provided by Imperial. Nonetheless, Imperial is not responsible for any errors or omissions.
5.2 Imperial's waiver of strict observance, performance, and compliance with the rules outlined here (explicitly or by course of conduct) only applies to specific instances and does not waive any other rights of Imperial.
5.3 For Members residing outside of the Province of Quebec: Imperial reserves the right to suspend, amend, or terminate the Program in whole or in part, at any time and without notice, unless required by law. Imperial may modify any of the rules, Program procedures, benefits, and conditions at any time, without notice, even if it affects previously recorded or registered Points. In the event of Program discontinuation, Imperial may, at its discretion, provide Members with a 60-day notice during which they can redeem their Points (or any other period determined by Imperial). Termination, suspension, or amendment notices may be posted at Participating Stations, on the essoextra.com website, emailed to the Member's registered email address, or communicated through any contact information Imperial has on file. Imperial may, but is not obligated to, provide additional notices as required by law. If the Program is terminated, this agreement is also terminated, and a Member's Points will expire simultaneously with the Program's termination. However, Imperial may, at its discretion, extend the Points' expiry date beyond the Program's termination. In such cases, this agreement, excluding the provisions concerning Points accumulation, will remain valid for that extended period.
5.4 For Members residing in the Province of Quebec: Imperial may place restrictions, suspend, amend, or terminate the Program, including these rules, in whole or in part, with regards to:
- The Program's nature and ownership
- The Program's duration, including the ability to suspend, terminate, or restrict a Member's participation at any time
- Enrollment, participation, and membership conditions, eligibility requirements, and restrictions
- Account management, including joint accounts
- Points accumulation at Participating Stations and other vendors, Points' categories and values, excluded transactions or products, and special offers
- Conditions applicable to the use of the Esso Extra card
- Requirements and conditions regarding Points earning, redemption, exchange, transfer, expiration, or any other Points usage
- Communication with Members, Master Members, Authorized Redeemers, and/or Joint Member(s), if applicable
- Rights, obligations, and liabilities of Members, Master Members, Authorized Redeemers, Authorized Contacts, and Imperial
- Dispute resolution processes
- Management of personal information
Before making any amendment that affects an essential element of the Program or these rules, Imperial will notify Members in Quebec in writing. This notice will be sent via email or any other contact information available between the 90th and 60th day prior to the amendment's effective date. The notice will include only the new or amended clause and the former version of the clause. If the amendment pertains to a non-essential term, Imperial will provide a written notice to Members in Quebec at least 30 days before the amendment becomes effective. This notice will include the new or amended clause and the former version, as well as the amendment's effective date. Additionally, Imperial will inform Members of their right to refuse the amendment or cancel their membership without incurring any cost, penalty, or cancellation indemnity. Members can exercise this right by sending a notice to Imperial no later than 30 days after the amendment becomes effective, but only if the amendment increases the Member's obligations or reduces Imperial's obligations. Failure to exercise this right within the specified timeframe constitutes consent to be bound by the amendment(s).
Despite the information provided above, Imperial reserves the right to unilaterally modify an essential aspect of the Program for a temporary period, to the advantage of the Member. This includes but is not limited to essential elements of the Program's rules.
In addition to the aforementioned notice requirement(s), notifications regarding the termination, suspension, or modification of the Program may also be communicated in the following ways: (a) displayed at Participating Stations; (b) displayed at essoextra.com; (c) sent via email to the Member's registered email address; and/or (d) provided to any other available contact information that Imperial has on record for the Member at their own discretion. It is important to note that if the Program is terminated, this agreement will also be terminated, resulting in the simultaneous expiration of the Member's Points. However, Imperial may, at their sole discretion, extend the expiry date for the Points beyond the termination of the Program. In such a case, these rules (excluding provisions related to earning Points) will continue to be applicable for the specified period.
The Member, upon receiving a reward, releases Imperial, its partners, affiliates, advertising and promotional agencies, as well as the independent judging organization, from any and all liability. Imperial cannot be held accountable for any rewards that are lost or stolen.
The Member must promptly inform Imperial of any changes to their mailing address or email address by contacting the Customer Service and Support Centre at 1-800-567-3776 or updating the address through the website www.essoextra.com. Imperial cannot be held liable for any lost, delayed, or misdirected mail or email, or any resulting consequences. Imperial is also not responsible for any delays or failures in recording or registering Points.
The Member is responsible for fulfilling any federal or provincial income tax obligations that may arise from receiving rewards.
Imperial may occasionally choose to offer special promotions to selected Members who meet specific prequalifying criteria.
By participating in the Program, a Member agrees to comply with all the rules stated within this document, as well as any other amendments. Likewise, by acting as an Authorized Contact, an individual agrees to adhere to all the rules mentioned herein and any subsequent amendments. Any violation, fraud, or abuse of the Program by a Member or an Authorized Contact may result in the cancellation of the Member's participation, as well as the forfeiture of their Points, at Imperial's sole discretion. Imperial reserves the right to terminate the Esso Extra card and account of any Member, as well as cancel any accumulated Points and certificates if the Member, Authorized Contact, or any other Member associated with a joint account provides false information to Imperial or engages in any abusive behavior within the Program. Any Points cancelled under section 5.9 will be considered void without compensation and cannot be redeemed.
Imperial retains the right to suspend or terminate a Member's participation in the Program, including after a request for Point redemption has been submitted, if the Member is not in good financial standing with Imperial.
Personal information provided by the Member during the application process for an Esso Extra card or subsequently provided is stored separately for the purpose of Imperial promotions and marketing of goods and services. This data is stored by Imperial's representative on servers located in Toronto, Ontario. Some or all of this personal information may eventually be stored in a cloud-based structure with servers in Canada and the United States. Consequently, this information may be subject to access requests from governmental authorities, courts, or law enforcement agencies in those jurisdictions, according to the respective laws. Only Imperial employees and duly authorized representatives with a legitimate need to access the Member's file for their responsibilities will be granted such access. The Member has the right to access their personal information contained in their file. By participating in this Program, the Member consents to Imperial's ongoing maintenance of their file and the sharing of information within the file for the aforementioned purposes. Additionally, a limited amount of personal information, including the Member's name, Esso Extra member number, address, and postal code, may be shared with Imperial's agents, dealers, distributors, or companies with ongoing business relationships for the purpose of ensuring legitimate participation in the Program and investigating suspected fraud related to the use of Esso Extra cards or payment devices that include Esso Extra benefits such as the Speedpass device and Speedpass app. If the Member wishes to access, correct, or ask Imperial to discontinue the maintenance of their file, withdraw their consent to the use or disclosure of information in their file, file a complaint or make an inquiry, they should write to Esso and Mobil Customer Care at P.O. Box 49177 Ogden Calgary, AB T2C 3W5, or call 1-800-567-3776.
5.12 In regards to Members who are not residing in Quebec: Any conflicts concerning the Program, along with all the explanations of these regulations, and any administrative or other procedures as established by Imperial on occasion will be resolved solely by Imperial at its own discretion. All decisions made by Imperial will be final and obligatory for Members and Authorized Contacts. Imperial's responsibility under the Program, inclusive of negligence or contract violation, is limited to reimbursing the redeemed Points in the given circumstances, or in cases where no Points were redeemed, an amount of Cdn. $0.0001 for each registered and available Point to the Member or Master Member at the time the responsibility occurred. Imperial accepts no liability, including negligence or contract violation, towards any Member who has requested their Points to accumulate in a joint account.
5.13 Ownership of the Program is held by Imperial. Imperial reserves the right to transfer the Program's operation to a successor company or a third party. For Members residing outside Quebec, the Program and these regulations are governed by Ontario law and the applicable Canadian laws. For Members residing in Quebec, the Program and these regulations are governed by Quebec law and the applicable Canadian laws.
5.14 Any of the aforementioned provisions are null and void if prohibited by law.
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