Please anticipate a processing period of 5-7 business days for your order. However, during exceptional circumstances like substantial sales, the launch of new products, or national holidays, the processing time may extend to 10 business days.
Available payment methods:
- Amazon Pay
- Apple Pay
- Credit Cards: Visa, MasterCard, American Express, and Discover
If you are using a Prepaid Gift Card, ensure that you register the card to your name and address before using it on our website. We are unable to reimburse other payment methods if a gift card was used during checkout.
Please note: When paying with PayPal, Amazon Pay, or Apple Pay, we will only ship to the confirmed address attached to that account. The shipping address cannot be modified once the order has been placed.
To cancel your order, please contact us at 1-631-755-1080. Kindly note that if you choose to email, we might not be able to respond in time, and once the package has departed from our warehouse, we cannot assist with cancellations. The order will be shipped as is.
Shipping and handling: We process orders from Monday to Friday, striving to dispatch all your merchandise from our warehouse within 10 business days.
Opting for expedited shipping means that your order will be processed and shipped on the next business day.
Business days are Monday through Friday in Eastern Standard Time, excluding holidays observed by the Post Office such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During significant sales, promotions, new product launches, and holidays, it is possible that orders may take more than the full 10 business days (potentially a day or two longer) to be shipped from our warehouse, as our deals are so irresistible that everyone wants to be part of them!
Once your order has been dispatched, you will receive an email containing the tracking information.
Generally, domestic orders are delivered within 1-12 business days, depending on the chosen shipping service at checkout.
Please be aware that transit times vary between different classes of mail and cannot be guaranteed by us, USPS, or DHL, as they rely on estimates provided.
International orders can take up to 30 business days to arrive, depending on the destination, once confirmed in transit by our international shipping carrier. This estimated timeframe does not include potential delays within customs.
Note: Transit times do not account for the time required to prepare your order before shipment.
In the event that a package is returned to us due to an incorrect or incomplete address, being marked as "unclaimed" or "return to sender," or if it is deemed undeliverable by the final mile carrier for any reason, we will notify you via email. Once the package is back at our facility, our returns team will process it and refund the subtotal of your order.
Please note that a refund will not be issued until the package has returned to our facility.
After we have processed a refund, it may take your bank anywhere from 2-8 business days to process the refund on their end and return it to your account.
Ensure that you provide the correct address during checkout, as we cannot be held responsible if your order is delivered to the wrong address.
If you contact the final mile carrier after your order has left our warehouse and request package forwarding or redirection, we cannot be held responsible for any loss, theft, or damage that may occur to the package.
During a special promotion where we offer "free worldwide shipping," please note that if your order is returned to us due to an incomplete or unknown address, or if you refuse to accept the package and it is returned to the sender, we will issue a refund. However, the refund will be less the shipping and handling charges that would have been applicable without the free shipping promotion.
For international orders, we charge you in US Dollars. Once your payment has been processed by your local bank, they will convert the charge into your currency. If you're unsure about the conversion, feel free to use the currency converter tool at the top of our webpage.
When shipping to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle Of Man (Uk), Italy, Jersey (Uk), Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden, we collect and pay all VAT, taxes, and duties. These packages are cleared through the Netherlands, and we adhere to the customs regulations of the Netherlands in terms of VAT and duties. If you're shipping to the United Kingdom, we will collect and pay all VAT duties based on the customs regulations of the United Kingdom.
For orders shipping to Canada, we will collect and pay all VAT and duties depending on your region.
For all other countries, we do not calculate or collect taxes and duties at the time of payment. It is the responsibility of the purchaser to check and comply with their country's local regulations and policies. You must ensure that the contents of your order are permitted by the Customs Department in your receiving country, and be aware of any duties or tariffs that may be collected upon delivery. Please note that we will not refund the shipping charges if you refuse the package or if customs refuses it due to regulations, taxes, or duties. If your package is seized by customs for any reason and is not returned to us, we will be unable to issue a refund.
Please be aware that as a customer, you are responsible for paying any applicable taxes or duties that may apply to your order.
G FUEL offers tracking and final delivery to a wide range of countries, including Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Columbia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Republic Of Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Isle Of Man (Uk), Israel, Italy, Japan, Jersey (Uk), Korea (Republic Of South Korea), Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Republic Of Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, and Vietnam.
Please note that for countries where parcel tracking services are not available, we cannot be held responsible for non-delivery.
We regret to inform you that we cannot ship to the following countries: Guatemala, Iceland, Jamaica, Mexico, Morocco, South Africa, or any over-seas pack stations.
In the unfortunate event that your package is lost or stolen, please be aware that the local postal driver may leave the package at your door or porch, based on their discretion. Once the driver confirms the delivery of the package, we cannot be held responsible for any damage, loss, or theft.
We highly recommend that you frequently check the tracking link provided to you to ensure that someone is available to receive the package at the time of delivery. Once your package has left our warehouse, you will receive a tracking number and link. If you have any questions about the tracking information or if your package shows as delivered but you can't find it, please contact your local post office for assistance. They will have more detailed information regarding your package. However, please understand that if a significant amount of time has passed and there is no viable tracking information, we may not be able to assist you.
If you believe that a delivery was not made, please follow the instructions on the appropriate Proof of Non-Delivery form provided below, and submit it to [email protected].
To access the Proof of Non-Delivery form for Domestic shipments, kindly click on the provided link here.
For International shipments, please click on this link here to access the Proof of Non-Delivery form.
ELIGIBILITY FOR REFUND
G FUEL supports the products we offer for sale. We understand that although our products have an exceptionally high level of customer satisfaction, no single product is universally effective.
Regrettably, we are unable to accept returns for opened products due to the consumable nature of GFUEL, which may be subject to tampering after opening.
Criteria for Refund
- The item(s) must remain unopened and be in their original condition (for example, G Fuel Tubs, Stick Packs, etc. must still be sealed, and apparel should be unused);
- The item(s) must be returned with the original packaging, accessories, and accompanying paperwork;
- Return shipment must use a shipping method that provides insurance and tracking;
- The product(s) must have been purchased directly from: GFUEL.com
Returns should have a postmark date no later than the 30th day from the receipt date (for instance, if the receipt has a date of January 1, 2020, the return must be postmarked by January 31, 2020).
***Refunds cannot be granted for shipping and handling costs***
Refunds will be issued to the original form of payment used, which includes gift cards. Should a gift card have been used for the purchase, we cannot issue a refund using a different payment method.
We strongly recommend contacting us before initiating a return to consult with a customer service representative regarding the eligibility of your order for a return or exchange.
In the event that you choose to return your order without prior consultation, and it fails to meet all our requirements, a refund will not be issued. You will receive an email notification outlining the available options for your next course of action.
Note: Refunds or exchanges are not available for products purchased during a sale or special promotion. This restriction includes, but is not limited to, Buy 1 Get 1 Free sales, discount codes exceeding 10%, or Free Shipping promotions.
INCORRECT OR DAMAGED ORDERS
At our warehouse, we utilize state-of-the-art scanners and make every effort to ensure that all orders are packaged perfectly. However, we acknowledge that human errors are inevitable, and incidents can occur during the journey of your package. We kindly request that you inform us by phone or email within 2 days of receiving your order in case of any errors or damages.
In either scenario, we will require you to send us an image via email to [email protected] showcasing the items you received, including any damaged items, the packaging in which your order arrived, and your invoice. Upon receipt of these images, we will contact you via email to discuss the available options.
Shaker Cup Policy - Our warranty does not cover damage resulting from regular wear and tear, accidents, improper care or cleaning (including odor), unconventional usage, negligence, or purchases made at trade shows.
If a G FUEL representative advises you to return your package or any items, kindly address the package as follows:
G FUELAttention: RETURNS115 Alder Street
West Babylon, New York 11704.
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