Questions & Answers

Learn all about vaping and get all your questions answered.

Instead of inhaling smoke from a cigarette, vapers take in a vapour aerosol. Aerosol is created when liquid (eLiquid) is heated in the vaping device's atomizer and turns to vapour.

When the user draws air through the device, it activates an electronic heating element. The liquid formulation (often called the eLiquid) is vaporized in this process, and the resulting aerosol is then inhaled and exhaled.

Adult smokers and nicotine users are the intended consumers of vaping products. Those who shouldn't use tobacco or nicotine products due to their health, such as those with a history of heart problems, hypertension, or diabetes, as well as anyone under the age of 18, aren't allowed to use them. Always store Vuse products where children cannot access them.

To smoke here, you must be at least 18 years old. People under the age of 18 are not allowed to purchase vaping products.

Workplaces, eateries, bars, schools, daycares, and preschools in New Zealand all have strict no-vaping policies, as do all public buildings.

Indoor testing of vaporizers is only allowed in vape shops like Vusionry.

Users should exercise common sense and courtesy, ask permission from homeowners, and be considerate of others' property when deciding where, when, and how to vape.

You can't assume that a % number means milligrams per milliliter. 1 Nicotine content of 12 milligrams per milliliter (mg/ml) at a volume concentration of 1% Learn more about the ingredients used in your eLiquids.

Length: 104.2 mm Width: 11 0mm (thick) x 19 when using Vuse eLiquid pods with the Vuse ePod 2 vape pen, the width is 0mm

It has been determined through laboratory testing that each Vuse eLiquid pod provides roughly 275 puffs. Yet, how you personally use e-cigarettes can affect this.

Using RePod, you can send in your used Vuse vape eLiquid pods and devices to be recycled, along with the battery and metals. Also, if you return 20 Vuse eLiquid pods or 4 Vuse vape devices, we'll give you $10 in Vuse points. * Learn more about RePod by clicking here. 100% metal, up to 90% battery (*restrictions apply)

The Vuse ePod 2 vape pen is fully charged in just 60 minutes, which is significantly less time than the original. An appropriate charging input (5V at 0A) reduces the time to 80 minutes (ePod) and has it fully charged and ready to go in 35 minutes. 5A)

The Vuse ePod 2 vape pen is water-resistant (to a certain extent), having passed the rigorous testing required to achieve IPX4 certification.

While the Vuse ePod 2 vape pen is charging, you can now vape.

Totally reimagined, the new Vuse ePod 2 vape pen is angular and sleek in design, and it's available in a sleek black premium metallic finish.

The Vuse ePod 2 vape pen is compatible with Vuse eLiquid pods.

You can tell that your Vuse ePod 2 is charging because the vape pen's LED will flash white. When the Vuse ePod 2 vape pen's LED turns solid white, it is 80% charged. Vuse ePod 2 vape pen is fully charged when the indicator light goes out.

To use your Vuse eLiquid pod with your Vuse ePod 2 vape pen, just insert it and start vaping.

It's recommended that you fully charge your Vuse ePod 2 vape pen before using it for the first time.

Take the Vuse eLiquid pod out of the blister pack and plug it into the Vuse ePod 2 vape pen.

Put the Vuse eLiquid pod where you want it using the magnet.

For maximum pleasure, place the tip of the Vuse eLiquid pod inside your mouth instead of resting on your lips.

To start vaping, inhale deeply from a Vuse eLiquid pod.

The white light indicator on the Vuse ePod 2 vape pen comes on when the device is turned on. When you exhale, the white LED will go out gradually.

The Vuse ePod 2 vape pen is only compatible with Vuse eLiquid pods.

Hook up the Vuse ePod 2 to the vape pen using the magnetic USB cable.

The USB cable's other end must be connected to either a computer's USB port or a Vuse wall charger in order to supply power.

The Vuse ePod 2 vape pen's white LED flashes white when it is charging. Once the light on the Vuse ePod 2 vape pen goes out, the device is fully charged. Cut the magnetic USB cord's connection to the charger.

In roughly 60 minutes, your Vuse ePod 2 vape pen will be fully charged.

Never charge your Vuse ePod 2 vape pen with anything other than the charger that came with your ePod 2 or a charger that is compatible with your ePod 2, as doing so could result in a fire, injury, or damage to your ePod 2 or your property.

You should never forget about your charging Vuse ePod 2 vape pen.

The magnetic USB charging cable has an input voltage and current rating of 5VDC and 450mA, respectively.

Unless using a safety extra-low voltage (SELV) circuit rated at 5VDC, 0A, the Vuse ePod 2 vape pen must be used with caution. 5A If your AC adapter has a lower current output, charging will take longer.

If the white LED on your Vuse ePod 2 vape pen flashes 10 times, that means it needs to be charged. Don't just throw away your Vuse eLiquid pod when charging your Vuse ePod 2 vape pen; the battery may die before the pod is empty.

Just read the pamphlet that came with your ePod 2 and follow the directions. Here are some more examples:

Please utilize the Vuse charging accessories provided with your Vuse ePod 2 vape pen.

Vape with Vuse eLiquid pods.

Remember to always store your Vuse ePod 2, Vuse eLiquid pods, and charging accessories in a dry place. Avoid doing these things or you risk breaking your Vuse ePod 2 vape pen.

Maintain your Vuse ePod 2 vape pen between 25 and 0 degrees Celsius.

A less-than-pleasant vaping experience could be the result of grime accumulating in the Vuse eLiquid pod and on the top of the Vuse ePod 2 vape pen. To avoid this, remove the Vuse eLiquid pod from the Vuse ePod 2 vape pen, check for any buildup of dirt, and clean with a dry cloth and a gentle blow into the vape pen.

About 190 puffs can be taken from a fully charged Vuse ePod 2 vape pen. On the other hand, your individual vaping habits may affect this.

Your Vuse ePod 2 is already set to its optimal settings.

Possible causes relate to battery life or safety.

If you hold the button down for longer than five seconds, your Vuse ePod 2 vape pen will turn off automatically.

You might have to charge your Vuse ePod 2 vape pen.

To avoid unpleasant vaporization, your Vuse eLiquid pod may need to be replaced.

The connection between the Vuse ePod 2 vape pen and the Vuse eLiquid pod may have been obstructed by dirt. If you can't get it shiny with water, try a dry cloth.

Several potential battery- or safety-related explanations exist:

After five seconds of use, your Vuse ePod 2 vape pen will turn off automatically.

You might have to charge your Vuse ePod 2 vape pen.

The lightweight and ergonomic Vuse ePod 2 vape pen weighs in at just 23 grams. 6 grams

The Vuse ePod 2 vape pen and Vuse eLiquid pods both feature traceability codes etched into the metal base. Please provide this reference number when contacting Vuse's customer service.

Within the first year after purchase, we will replace any item proven to be defective, provided the defect can be reproduced under the conditions outlined in our warranty policy. Learn more about our guarantee by clicking here.

The answer to this question depends on how you vape. All lithium-ion batteries are susceptible to performance drops after a year of constant charging.

In the event that your Vuse ePod or ePod 2 vape pen's battery stops producing vapor while it is charging, the battery needs to be charged. If the vapour has a bad taste or is of poor quality.

The flashing red LED could be signaling low battery or a puff time-out if you notice it. Waiting ten seconds and turning the Vuse ePen on and/or charging it again should stop the red LED from blinking, but if it continues to do so, you should call Vuse Customer Care.

Ingredients such as propylene glycol (PG), vegetable glycerin (VG), nicotine salts, and flavorings were chosen with the Vuse ePod and ePod 2 vape pens in mind.

Yes, both VG and PG can be found in Vuse eLiquid pods.

Vuse eLiquid pods contain liquid that is produced in the United States.

About one unit of e-liquid fits in each of Vuse's pods. 9ml liquid

Two Vuse eLiquid pods are included in each refill pack.

When it comes to Vuse eLiquid pods, the answer is no. To try to refill a Vuse eLiquid pod is to nullify the warranty.

A Vuse eLiquid pod won't leak if it's still sealed in its original packaging. Minor flavor depletion is to be expected after opening.

Yes Vuse eLiquid pods have a no-spill design that makes removing and replacing them a breeze.

Before the battery in your Vuse ePod 2 vape pen begins to degrade, you should get about 300 full charges and discharges out of it. This is a characteristic of all lithium-ion batteries, but how it affects you while vaping is highly individual.

Your Vuse ePod 2 vape pen will still function after this time, but it will require more frequent charging. The battery life of your Vuse ePod 2 can be prolonged by keeping it charged.

The Vuse ePod 2 vape pen can be powered by the Vuse mains adapter.

The battery in your Vuse ePod 2 vape pen is a lithium-ion one, and it can be recharged.

Vuse ePod 2 vape pens have a white light that comes on when the device is turned on. The white LED will stop blinking when you stop smoking.

This could be due to the activation of the short-circuit protection mechanism or the automatic shut-off feature. The Vuse ePod 2 vape pen will shut off after five seconds of use or if the battery runs out, at which point the LED light will flash three times.

The Vuse ePod 2 vape pen needs charging if the white LED blinks ten times.

When charging, the Vuse ePod 2 vape pen's white LED blinks, and it turns off when it's done.

While your Vuse ePod 2 vape pen is being charged, the white LED will blink rapidly. You'll know your Vuse ePod 2 vape pen is fully charged because the white indicator light will go out.

Partial charging for your Vuse ePod 2 vape pen is included. However, before you use your Vuse ePod 2 vape pen for the first time, you should let it charge for at least 60 minutes.

One can expect a lithium-ion rechargeable battery in the Vuse ePod 2 vape pen to hold a nominal 370 mAh of charge.

Puffing activates the heating element in the Vuse ePod 2 vape pen. The white light indicator on the Vuse ePod 2 vape pen will light up when it is turned on. You'll notice the white LED fading away as time passes after your last drag.

It is advised that batteries not be left to charge in an unattended device. It should take no more than an hour to fully charge your Vuse ePod 2 vape pen.

The Vuse ePod 2 vape pen and the Vuse eLiquid pod can be cleaned with a damp paper towel. Do not:

The user must not: • force anything into the Vuse ePod 2 vape pen or Vuse eLiquid pod, especially onto the contacts;

Do not: • pull it by the cord, crush it, pierce it, set it on fire, or submerge the vape pen or magnetic charging cable in water.

Your Vuse ePod 2 vape pen or Vuse eLiquid pod could be rendered inoperable if you do this. If the problem persists after cleaning it, contact Vuse Customer Care at 0800 897369 for assistance.

Condensation can cause occasional minor leakage from your Vuse eLiquid pods. That's pretty typical of vapor products.

Please refer to the Frequently Asked Question "How do I clean my Vuse ePod 2 vape pen?" for specific instructions.

Additional suggestions for minimizing condensation:

When using your Vuse ePod 2 vape pen, take slow, even puffs.

• Don't puff backwards into your Vuse eLiquid pod.

Vuse eLiquid pods should not be used if they have been removed from their packaging for extended periods of time.

If these solutions don't work, you can reach Vuse Customer Care at 0800 897369 for further assistance.

If you want to keep the battery in your Vuse ePod in good condition, you should only use a dry cloth to clean it. In addition, you can remove any grime or bacteria from the point by wiping it with an antibacterial or baby wipe.

The Vuse ePod vape pen will turn off after 5 seconds of continuous use. The battery life on your Vuse ePod has expired; please charge it. The eLiquid pod in your Vuse ePod could use an upgrade. Because dust can accumulate and interrupt the connection between the vape pen and the cartridge, it's important to keep the two clean. The Vuse ePod can be dusted off with a dry cloth when it gets dirty.

There are a few possible explanations, all of which are intended to improve safety or conserve energy:

In the event that the vape pen is left on for more than 5 seconds, the Vuse ePod will turn off by itself. When the battery life of your Vuse ePod reaches critically low levels, it's time to plug it in for a recharge.

The vape pen's metal base and the Pod's metal plate both feature the unique identifier for tracking purposes. Whenever you get in touch with Vuse's support staff, just mention this code.

Your ePod vape pen will be replaced free of charge if it is determined to be defective within the first year after purchase (subject to our terms and conditions). During this warranty period, Vuse may, at our discretion, repair or replace any product. Here you can find information about our guarantee.

Pod vape pens like the Vuse ePod are built to last at least a year when used regularly and cared for properly. After that, repeated charge/discharge cycles will start to reduce the battery's effectiveness. This is standard for Lithium-ion batteries but will change depending on how frequently you vape. It is recommended that you keep your Vuse ePod's battery charged at all times.

Approximately 275 puffs have been measured from each Vuse eLiquid Pod in controlled laboratory conditions. Vaping habits will determine how many puffs you take.

When these conditions apply, it is time to swap out your Vuse eLiquid Pod:

No more steam from your Vuse ePod! The flavor or quality of the vapor has diminished.

Each eLiquid pod for the Vuse includes:

• 1 18mg/ml (6%) or 6%

34mg/ml, or 3%

5.5%, or 57mg/ml

Ingredients: Vegetable glycerin (VG), Nicotine salts, Propylene glycol (PG), and food-grade flavoring Rich and robust vapor is produced by the combination of vegetable glycerin and propylene glycol in the Vuse eLiquid flavor Pods.

Both of these things are in the Vuse eLiquid Pod.

All Vuse e-Liquids are made in the USA.

There is space for 1 Vuse eLiquid pod. 9ml of e-liquid

Two Vuse eLiquid Pods are included in each replacement pack.

Vuse e-Liquid pods have 1 The 9ml bottle contains liquid in three different concentrations:

• 1 18mg/ml (6%) or 6%

3 percent, or 34 milligrams per milliliter

57mg/ml, or 5%

There is no way to reload the Vuse eLiquid Pod.

It should be fine if it is still in its original packaging. After this time, the flavor may not be as strong as it was when it was first opened.

Because the Vuse eLiquid Pod is designed to prevent leaks, you can quickly and easily swap out flavors without worrying about a mess.

The vape pen needs charging when the green light blinks 10 times. Don't just throw away the Vuse eLiquid Pod when charging your Vuse ePod vape pen, as the battery could die before the Pod is empty.

Place the vape pen into the magnetic USB charging cable that came with your Vuse ePod kit to charge it. The vape pen can be held in place by the magnet. To charge your device, plug the USB cable into a computer's USB port or another compatible outlet. The Vuse ePod's green light will turn on when it's fully charged. Once the Vuse ePod's LED goes out, it's done charging and can be separated from the magnetic USB cable. A full charge for your Vuse ePod vape pen should take about 80 minutes.

Just pop in your Vuse eLiquid Pod into your Vuse ePod vape pen and take a drag to begin vaping.

The Vuse ePod's green light will turn on whenever it is turned on.

When you stop smoking, the green light will go out.

In the event of a short circuit during activation, the vape pen will shut off after three rapid blinks of its LED indicator light.

If your vape pen's green light blinks 10 times, it needs to be charged.

The Vuse ePod has a green LED that lights up while it's charging and goes out when it's fully juiced up.

The Vuse ePod's green light will turn on during the charging process. The Vuse ePod is fully charged when the indicator light goes out, at which point the magnetic USB cable can be removed.

The Vuse ePod has a partial charge when purchased, but a full charge is required before the first use (approximately 80 minutes). )

The Vuse ePod is powered by a rechargeable lithium-ion polymer battery that has a 350 mAh capacity.

To use a Vuse ePod, simply inhale through the mouthpiece. The Vuse ePod's green light will turn on whenever it is turned on. When you stop smoking, the green light will go out.

There are built-in safeguards in your Vuse ePod, but you still shouldn't leave it charging unattended or in the middle of the night. Please be aware that the charging time should be no more than 80 minutes.

Sorry, but the Vuse ePen has been discontinued. You can buy an ePod 2 vape pen right now if you go shopping online.

It takes about two hours to fully charge the battery in a Vuse ePen. We advise that you fully charge (roughly For the first 50 minutes, let your Vuse ePen sit idle.

For more details, please consult the user manual included in your starter kit.

To prevent accidental activation while the ePen is in a pocket or bag, for example, we've built in the requirement that one of the buttons be pressed three times in rapid succession. This is also a child safety feature.

When the Vuse ePen's white LED blinks quickly five times before turning off, it means that the cartridge has run dry and needs to be replaced with a new Vuse ePen Pod before the device can be turned on and used again.

The longest draw (vape) time is limited to 8 seconds as a safety measure, indicated by the red LED flashing eight times rapidly and then turning off. Restart it with three quick clicks of the button.

The frequency of replacement is usage-dependent. Before the battery in your Vuse ePen starts to lose its charge capacity, you should get around 300 full charge/discharge cycles out of it. (After repeated charge/discharge cycles, Lithium-ion batteries start to lose charge capacity; how quickly this happens depends on the individual.)

If the red LED is blinking rapidly, it may be giving you a warning about something, like a low battery or a puff timer. After waiting ten seconds and turning on and/or charging your Vuse ePen device, if the red LED continues to flash, you should contact Vuse Customer Care.

Simply if the light turns on when you press the button, it is on. The light is off if it doesn't turn on after pressing the button three times in rapid succession. If that doesn't work, it's possible the battery is dead and needs charging.

Despite the many safeguards built into your Vuse ePen, you should never leave it charging unattended or overnight. It is important to note that a full charge should only take 50 minutes.

Two Vuse ePen Pods can be found in every Vuse ePen refill pack.

Vuse has decided to stop using silicon caps on the ePen Pods as part of its effort to reduce its environmental footprint. Our cartridge will still be factory-sealed in its blister packaging, and this won't change your experience with the product.

The micro USB port on the bottom of the Vuse ePen can be used to charge the device by connecting the included USB charging cable. The Vuse ePen can then be plugged into the USB port of a computer or mobile device. The battery's charge level is displayed by the LED during charging as follows:

The battery has less than 10% charge and is about to die when the light turns red and pulses.

Continuous red means your battery is between critically low and fully charged. It is recommended that you maintain charge.

A solid green light indicates that your Vuse ePen's battery is nearly fully charged and that you can either wait a little while longer or remove the USB cable and start vaping. After about 50 minutes of charging from empty, your Vuse ePen will automatically shut off.

It is important to remember that the ePen's LED indicator sequence for charging has been optimized. We've doubled the time before the solid red LED turns into a solid green one, signaling that the battery is almost full. A fully charged ePen can be used continuously for an entire day.

After 3 hours of charging, the battery will automatically stop consuming power. Consistent with our commitment to high standards, we have built in cutting-edge protections against such commonplace issues as short circuits, overheating, and discharge.

Manufacturing of the Vuse ePen, our product, takes place in China. Our Vuse eLiquids begin life in the United Kingdom before being shipped to China, where our Vuse eLiquid Pods are manufactured.

No, but we recommend replacing the silicon caps to help seal the Pod and keep the tip clean when not in use if you plan on leaving the Pod out of its packaging for more than a day.

About 2 milliliters of eLiquid can be stored in each Vuse ePen Pod.

Yes, the Vuse ePen Pods are designed so that they can be removed quickly and without spilling when you want to switch flavors.

The Vuse ePen Pod is not meant to be reused.

Vuse products can be purchased online or at one of the roughly 2,500 retail stockists located all over New Zealand.

The ePen's serial number can be found near where the cartridge clicks into the device. It will have 9 characters, starting with the letter "H."

British engineers created the Vuse ePen, an enclosed pod system. Our Vuse eLiquid Pods are disposable and cannot be refilled; they simply click into and out of the device.

Vapor quality is constant from pod to pod, eliminating the need to constantly replace consumables like atomizers, clearomizers, coils, and wicks.

With its powerful 650mAh lithium-ion battery, the Vuse ePen provides consistent power delivery and can be charged from empty in just 50 minutes.

In controlled laboratory conditions, each Vuse ePen Pod provides approximately 200 puffs. However, the actual number of puffs you take is a function of your vaping habits.

The Vuse ePen is powered by a Lithium-Ion battery with a 650 mAh nominal power capacity.

Drying the Vuse ePen off after use is recommended. Also, if there's any grime at the very end, you can wipe it away with an antibacterial or baby wipe.

Vuse ePen Pod replacement is required when:

If your Vuse e-pen suddenly stops vaporizing, try this. There has been a decline in the flavor or quality of your vapor. When you click the Vuse ePen, the LED light will flash white five times. When the Vuse ePen starts giving off dry puffs, it's a sure sign that the cartridge has dried up and needs to be replaced.

Make sure the battery is fully charged if the cartridge in your ePen stops producing vapour before it is depleted.

Please use your Vuse ePen in accordance with the guidelines provided in the enclosed leaflet for optimal performance.

Please only use the Vuse charging accessories or those included in the Vuse starter kit to charge your ePen. The Vuse ePen is only compatible with Vuse ePen Pods. Rain, humidity, and other moisture sources can wreak havoc on electronic devices, including the Vuse ePen, charging accessories, and Pods.

Vuse suggests you keep their products at temperatures between 0 and 25 degrees Celsius. You can only use your Vuse ePen between freezing and boiling. Your device may be damaged or cease functioning if used outside this temperature range. Keep it away from curious hands and paws.

Tobacco flavoring, vegetable glycerin, nicotine salts, and propylene glycol (PG) from pharmaceuticals

Every pod has 2ml of e-liquid, enough for about 200 puffs. (Conventional usage)

The Vuse ePen Pods have both We've optimized our products' VG/PG ratio to provide the optimal vaping experience in terms of mouth feel/mouthful of vapour and cloud production.

Everything is good to go as long as it is still in its original packaging. After this time, the flavor may not be as strong as it was when it was first opened.

Our Vuse ePen is designed to automatically shut down when the liquid supply is depleted, indicating that it is time to swap Pods. This ensures that you never have to deal with the unpleasant "dry puff" that some users of larger open systems experience when the cotton or coil gets burned from heating with no liquid or over-use.

We'll let you know the current order status via email updates. Once your order has been processed and shipped, you will receive an email confirmation. Contact us if you have any inquiries about your order, and we will respond as soon as possible.

Unfortunately, we are unable to ship outside of New Zealand.

Sorry, but we can't make changes to your address after an order has been placed. If you have any further questions about your order, however, please don't hesitate to contact us through the Contact Us page.

Please let us know as soon as possible via one of the channels detailed on our Contact Us page if you receive the incorrect order, or if your shipment is damaged or otherwise flawed.

In the unlikely event that you are not completely satisfied with your purchase, you can contact the Vuse Care Team at 0800 897 369 or [email protected] to request a refund. nz@vuse com, and they'll help you with your claim right away.

In order to keep the battery from being thrown away when your Vuse device dies, Vusionry Newmarket offers Device Take Back.

Making a purchase? Sign up for an account at checkout. Put in your name, email address, and password. Your information can be saved for future orders, making it easy to get in touch with you at any time. You can check your order status and view your order history. To sign up, you need to be at least 18 years old and have a valid New Zealand mailing address.

After signing into the website, navigate to the My Account section to make changes to your personal information. Your Account Information and Address Book can be updated with your new information and multiple addresses can be added.

The term "cache" refers to the temporary storage of browsing data so that the browser does not have to re-download the data and can instead access it more quickly from a local directory. Clearing your browser's cache and cookies may fix any purchasing issues you're having. In the Options menu of your browser, you'll find the option to do this.

You can opt out of receiving promotional emails from us at any time by clicking the link at the bottom of any email from us or by visiting the "My Account" section of our website. If you go to the "My Account" section of the site, you can modify your newsletter subscriptions there. Please be aware that we will keep sending you emails if they pertain to your order.

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