Personal Access Code Requested.

This particular service provides you with the opportunity to request a personal access code (PAC). Once your PAC request is made, we will send it to you at the address we have on record.

You will need your PAC when you register for My Service Canada Account. Your PAC serves as the key to securely accessing online services. It is vital that you keep your PAC protected and refrain from sharing it with anyone.

In order to obtain a personal access code (PAC), you must:

• supply your Social Insurance Number, first name, last name, date of birth, and your parent's family name at birth;
• provide your postal code if you live in Canada, or your country of residence if you are a foreign resident; and
• ensure that your JavaScript is enabled.

Security Warning: If you are utilizing this service on a shared computer in a public setting (such as a public kiosk or library), it is imperative that you avoid leaving the computer unattended while utilizing this service. Before departing from the computer, it is crucial that you completely log out of the application, delete your browser's cache, and close your browser. Taking these precautions will guarantee that no unauthorized individuals can access any personal information you may have entered.

Exceptions:

• If a registered trustee, guardian, or other legal representative is responsible for your financial matters, they are not permitted to utilize this service on your behalf. Your representative can fulfill transactions on your behalf via mail, telephone, or in-person.
• If we do not have your current address on record, you will not be authorized to request a personal access code. After updating your information with us, you will be able to request your personal access code online.
• If our records indicate that your personal access code has been disabled, you will not be authorized to request a new personal access code online. To access our online services, you must contact us to obtain a new personal access code over the phone or in-person.

Statement Regarding Privacy Notice

Maintaining your privacy and safeguarding your personal information is of utmost importance to us. We will verify your identity by comparing the information provided on the log-in page with the information stored in the Social Insurance Register, Canada Pension Plan (CPP), and/or Old Age Security (OAS) program records. This information is necessary to grant you access and enable you to use the requested service.

The collection, use, and disclosure of personal information for this service are authorized and regulated by the Canada Pension Plan Act, the Old Age Security Act, and the Employment Insurance Act. Furthermore, your information may be utilized for policy analysis, research, and/or evaluation purposes, which may require linking information within the control of Employment and Social Development Canada and/or Service Canada. In certain limited cases, we may disclose your information without obtaining your consent, following the guidelines outlined in the Privacy Act.

The use, disclosure, and retention of your personal information for these services are outlined in the following Personal Information Banks: Canada Pension Plan SDC PPU 146, Canada Pension Plan SDC PPU 140, Old Age Security SDC PPU 116, and Social Insurance Register SDC PPU 390.

The information you provide is safeguarded by the laws and regulations defined in the Privacy Act as well as the pertinent legislation established by the department. Pursuant to the Privacy Act, you possess the right to access your personal information and request corrections if any inaccuracies exist. Detailed instructions on how to exercise these rights can be found in the publications of Info Source, a physical copy of which can be obtained from any Service Canada Centres.

Should you have any inquiries or remarks related to the administration of the Privacy Act within our Department, please direct them to the Coordinator for Access to Information and Privacy at:

Access to Information and Privacy

140 Promenade du Portage Phase IV, Level 1, Mail stop 112

Gatineau QC K1A 0J9

Telephone: 819-654-6981

Fax: 819-953-0659

Email: [email protected]

For further information on privacy matters and the general provisions of the Privacy Act, please consult the Office of the Privacy Commissioner or call 1-800-282-1376.

If you require additional details regarding benefits such as Employment Insurance, Canada Pension Plan, and Old Age Security, kindly reach out to Employment and Social Development Canada.