"Get all your ordering and delivery questions answered with our ultimate FAQ guide"
Goodfood is an online Canadian grocery subscription service offering meal kits, ready-to-cook meals, and groceries that are delivered to your doorstep weekly. Goodfood On Demand also provides quick delivery services in select areas as well.
With Goodfood, you can explore new and exciting recipes, discover various ingredients and groceries, save time in the kitchen, and minimize food waste. We cut out the middlemen, ensuring that you get fresher, better quality food than traditional retailers at prices up to 15% lower.
Curious to learn more? Take a look at our FAQs below!
Our services are tailored to your needs, allowing you to customize your Goodfood basket as you see fit with meal kits, ready-to-eat meals, and grocery products.
Our meal kits come pre-portioned with all the raw ingredients you need to whip up appetizing meals while minimizing food waste. Every recipe is accompanied by simple, comprehensive instructions detailing a balanced and nutritious blend of protein, veggies, and carbs.
Skipping a week is no trouble at all. Just head over to the "Your Selection" section of the website, visit the member area, and click on "Skip Week" for the delivery you want to pause. If you change your mind, you can easily unskip a week any time. You can also manage up to 12 weeks of deliveries in advance by clicking on your name in the top-right corner and choosing "Delivery Schedule."
Our system uses your plan and preferences to prepare recipes for your weekly order. You can either stick with the recommended meals for a personalized delivery or customize your basket your way by choosing any combination of meal kits, grocery items, ready-to-eat meals, among others. You can alter your basket or skip a week before the weekly selection deadline.
We ship all across Quebec, Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, and the Maritimes, from big cities to small towns.
If you need to check if we deliver in your area, you can reach out to our Member Happiness team via [email protected], and we'll be happy to assist you.
Transparency is key to our brand. That's why we always disclose the origin of our products. At least 85% of the items in your box are sourced from local firms and Canadian farms or are packed here in Canada.
When seasonal availability or other constraints prevent us from sourcing locally, we select the most cost-effective ingredients on the market. This means you will enjoy the freshest, seasonal ingredients at an affordable price throughout the year.
We are extremely selective during the selecting process, choosing the finest quality products available. We prioritize ingredients without preservatives or additives, and our meat and seafood come from eco-conscious sources.
Food safety is a top priority. We list all allergens contained in a recipe on each recipe card, and we individually package ingredients to make swapping products straightforward. However, all of our boxes are compiled in the same processing facility, making it impossible to guarantee that cross-contamination doesn't occur. If you have a severe food allergy and want to ensure utmost caution, we do not recommend ordering from Goodfood.
We accept all major credit cards, including Visa, Mastercard, AMEX, and others, as well as Visa Debit and Mastercard Debit.
Our payment processing system is run by Stripe, one of North America's largest online payment processors. Stripe's encrypted servers store all credit card data while meeting rigorous security criteria. Stripe processes billions of dollars in electronic payments per year and is our preferred partner for safeguarding your payment information.
Important Note on Automatic Credit Card Information Updates:
• If your issuing bank has replaced your physical card, your saved payment method details may automatically update. Stripe collaborates with card networks to try and update saved card details whenever customers receive a new card, such as replacing an expired or lost/stolen card. This system ensures uninterrupted service and reduces the need to collect new card details every time a card is replaced.
• Automatic card updates depend on card issuers participating in the network and providing the necessary information. It is impossible for us to identify which cards can be automatically updated. Therefore, you should contact your financial institution if you seek more information.
Our promotional coupon policy applies to new members solely. New members can use only one coupon per member, one account per address, and a credit card only once on an account.
After becoming a member, access exclusive member-only deals and earn free Goodfood credits by referring friends and family.
Our system automatically selects recipes weekly, customize your basket by mixing and matching meal kits, grocery products, ready-to-eat meals, and more based on your preferences selected during signup. Click on the individual recipe to view more details, such as ingredients, allergens, and nutritional information. You may select upcoming recipes four weeks in advance.
To see your cart, click the box icon to display the recipes/products chosen for the weeks ahead, along with the scheduled order's final cost.
You may skip a week free of charge before the cut-off period - the weekly tab's top on the selection page. Visit the "Your Selection" page, click "Skip Week," and up to 12 weeks ahead by visiting the "Delivery Schedule" in your profile.
If deliveries fall on Sundays-Wednesdays, skip until the preceding Wednesday by 11:59 PM (EST). If deliveries happen on Thursdays-Saturdays, skip by the preceding Saturday by 11:59 PM (EST). No modifications after the cut-off days.
- • If Monday, January 11th is your delivery date, make your selection or skip the week by Wednesday, January 6th, 11:59 PM (EST).
- • If Friday, January 15th, is your delivery date, make your selection or skip the week by Saturday, January 9th, 11:59 PM (EST).
- Note: Any previously skipped weeks will be automatically unskipped if you modify your plan type.
- Yes, you can change the type or size of your plan before the weekly cutoff in the Member Area of your Goodfood account.
- To do so:
- • Log in to your account and click on your name on the top right corner, then click "Change Your Plan."
- • Click "Edit" in the "Your Dinner Plan" section.
- • Choose from the available options and click "Save" to update your plan.
- Orders process weekly on Wednesdays, at 11:59 PM (EST) to prepare for deliveries on Sundays-Wednesdays, and Saturdays at 11:59 PM (EST) for deliveries on Thursdays-Saturdays.
If payment fails during order processing, you will receive an email notifying you to update your payment information. Our system will automatically retry payment the following day. If it does not process, it will re-attempt the next day for the final time.
How to Cancel Your Subscription
If at any point you'd like to cancel your subscription, you can easily get in touch with our Member Happiness team for assistance. Our team is available for support via email or on our live chat service during the weekdays from 8:00 AM to 10 PM and on Saturday and Sunday from 9:00 AM to 5 PM.
Download Our Mobile App
Our mobile app is now accessible on both the Apple App Store (iOS) and Google Play Store (Android). You can simply download the app through this link for iOS or via this link for Android.
With our referral program, you can send $40 worth of Goodfood credits to your friends for free through your personal referral link. For every successful sign-up through your referral link, you will automatically receive a $25 credit. There are certain days when special offers are exclusively available, and these offers may also change from time to time. Keep in mind that only new members can claim the offer, and our policy regarding discount coupons also applies to the referral program.
Updating Your Details
If you want to update your information regarding your details, simply log into your account and click on the "Edit Profile" button after clicking your name in the top right corner. Then, update your delivery address, and save your changes at the bottom. Remember, you must make these changes before the cut-off period so that it applies to your subsequent orders.
Viewing Your Delivery Schedule
If you would like to know your delivery schedule, log in to your account, and click your name in the top right corner. Next, click on the "Delivery Schedule" button to skip up to 12 weeks of deliveries in advance.
Accessing Your Order History
If you wish to view your previous deliveries or orders, click on your name in the top right corner when logged in, and then click "Your Deliveries." Afterwards, you can browse past weeks by clicking the "Previous Week" button. Additionally, you can view your orders' summary per week and their invoice details by accessing your account and clicking on the "Edit Profile" button. From there, click on "History" and choose the week you want to see by clicking on "Show Invoice."
Join Our Team
We're expanding! If you're interested in joining our team, please check out our Careers page to browse current job openings and apply. For more information, visit our careers page.
To modify your credit card details:
- • Access your account and select your name located in the upper right-hand corner, followed by "Edit Profile".
- • On the left-hand side, hit "Edit Your Credit Card".
- • Edit the payment method information and press "Save Your Changes" at the bottom.
- To change your password:
- • Sign in to your account and click on your name situated in the top right corner, then choose "Edit Profile".
- • Click on "Change Password" on the left-hand side.
- • Supply both your old and new passwords and select "Save Your Changes" at the bottom.
We offer delivery up to 7 days a week, depending on your postal code, from Sundays to Saturdays. As soon as you sign up, insert your address to discover the delivery days available in your area.
Our delivery schedule is as follows:
- • Residential addresses can receive their deliveries until 8 PM local time.
- • Corporate addresses can get their deliveries until 5 PM local time.
- Our Afterhours program, which depends on your region's availability, offers you the option of getting your orders delivered between 6 PM to 10 PM local time.
- Please keep in mind that, given that we utilize private delivery companies, it is impossible to predict the exact time of your order delivery.
- Once your account has been established:
- • Log in to your account and click on your name located in the top right corner, then choose "Redeem Gift Card".
- • Input the gift card code and select "Redeem".
- The gift card amount will be added as Goodfood credit to your account, visible in the top-left corner of your Member Area.
- It is recommended that you verify your building policies to ensure that perishable products are eligible for delivery in case you won't be there to receive them.
If you have special delivery instructions, log in to your account and select "Edit Profile". Then, insert the information under the "Delivery Instructions" section.
You no longer need to be present at your residence to receive your delivery! Indicate details in the "Delivery Instructions" section found in your account (e.g. buzzer number or a designated delivery spot), so the courier can fulfill the request.
Whenever possible, drivers are instructed to follow your instructions while accounting for time constraints. If a member cannot be reached, and the concierge is not available, boxes will be left as securely as possible.
Aside from our in-house couriers, we employ third-party partners to assist us in delivering your order to your doorstep. Should you have any delivery-related questions, kindly contact us directly.
Absolutely! Every box is meticulously packed with insulation material and ice packs to remain fresh for 24 to 48 hours during transit. For optimal results, refrigerate the contents of your box as soon as possible.
Unfortunately, unexpected delays or cancellations may arise due to poor weather conditions. We work closely with our delivery partners to notify you immediately should your delivery be affected. For this reason, we recommend adding [email protected] to your email contact list to ensure you receive delivery updates.
The safety and well-being of our employees and partners are of utmost importance to us. In the event of blocked or icy paths to your doorstep, our drivers will opt for reattempting delivery the following day.
We ensure that our meals remain fresh for up to a week, even after their delivery to your doorstep.
For non-vegetarian dishes, kindly refer to the “best before” date on the protein package label. To lengthen the produce's shelf life, feel free to extract them from the recipe bags and preserve them in a vegetable crisper drawer.
Several proteins found in your order may have been previously frozen, ensuring their freshness peak. Prepare or freeze fresh proteins before the indicated "best before" date on the packaging, while frozen seafood and meat items must be defrosted in a fridge overnight.
Grocery commodities labeled with a "best before" date must be consumed before that specific date. Still, if the product label lacks this information, instructions for use are available.
Our ready-to-eat salads should be consumed within three days, while fresh ready-to-eat meals must be eaten within four days, minus the arrival day, to guarantee top-quality gastronomy without preservatives. If you receive ingredients that don't meet your expectations, take a photo and send it to our Member Happiness team at [email protected], and we promise to make it right with our Freshness Guarantee.
While pre-washing some items, such as pre-cut ingredients, is necessary, we recommend washing all fruits, vegetables, and herbs before cooking them.
By flash-freezing fish, we ensure better quality than with fresh fish that may have sat on ice at the supermarket for days. We work with fisheries that apply this method to secure frozen fish at their peak freshness.
We strive to keep your meals fresh but recognize that the fish may arrive partially defrosted. In such a situation, let it defrost entirely in your fridge overnight before cooking.
We have taken steps to make our packaging environmentally friendly. Our boxes, insulation liner, bags, and bottles are made of recycled materials and may be completely recyclable in some municipalities.
Our ice packs consist of 98-99.5% water and 0.5-1% Sodium Polyacrylate. This gel-like non-toxic solution is cooler than ice and can be safely disposed of with the garbage. The LDPE (low-density polyethylene) bag is fully recyclable in some places.
We offer the Box Pick-up and Reusable Box Programs, which may be available in your area, but are currently suspended due to COVID-19 restrictions. For more information, kindly reach out to our Member Happiness team at [email protected]. After unboxing, return the cardboard box, insulated liner, and ice packs only, shut the box with tape, and send it back to us.
4. On the day of your expected delivery, place your old box in the same location as your usual delivery spot.
Please be aware:
- • We cannot accept wet or stained packaging, so please recycle it according to your local program if necessary.
- • As a result of space constraints, our delivery driver can only take one box back each week.
- Due to COVID-19 restrictions, our reusable box program has been temporarily suspended. When the program is resumed, the following measures will be taken:
1. Verify with our Member Happiness team if the program will be offered in your area. If so, you will be required to provide a $50 deposit for two alternating reusable boxes. If you decide to opt-out and revert to using cardboard boxes, the deposit will be refunded.
2. Once you have unpacked your delivery, put the reusable box and ice packs aside. Be sure to keep the address label secured on the box.
3. On the morning of your anticipated delivery, leave the reusable box in the same location where your usual delivery is left. We will collect it on your next delivery day and supply you with another box.
Please be aware that we are still in the process of making reusable boxes available to all members when the program is resumed. If you wish to participate, contact our Member Happiness team, and we will place you on the waiting list.
The health and safety of our employees and members are our top priority. We have implemented safety measures, including masks, eye protection, safety barriers, and healthcare professionals in our facilities. In addition, we have employed security measures to enforce health screening and social distancing protocols in and around our establishments to protect our staff.
In the event that an employee shows symptoms, they are instructed to self-isolate in accordance with Health Canada guidelines.
Our couriers practice contactless deliveries to ensure your safety and respect social distancing protocols. We are in constant communication with our delivery partners to ensure that a common contingency plan is followed.
According to the Canadian Food Inspection Agency, there is no data or evidence linking food or food packaging to COVID-19 transmission.
We have, nevertheless, collaborated with Canadian Health and Safety Authorities to execute the best safety standards in our facilities to safeguard our employees and customers during this time.
As a preventive measure, consider using a disinfectant wipe to clean the surface of your box. For perishables, put them directly in your fridge, and wash your hands thoroughly afterwards. Clean surfaces that have been touched by grocery bags or packaging. As always, remember to wash fruits and vegetables before consuming.
There are no sign up or cancellation fees at Goodfood. However, charges may be applied based on your account and delivery type:
Delivery Fee: Free for orders worth $50 or higher. A fee of .99 applies to small orders below $50.
Rural Fee: An additional charge of $1.99 covers the extra cost of delivery to rural areas.
Frozen Box Fee: A fee of $4.99 applies for the additional box required to transport frozen products. It is waived for orders valued at $30 or higher.
One drizzle equals one teaspoon of oil.
Goodfood uses avocado oil in our recipes because of its versatility and neutral flavor. You may use any oil of your liking. Please note that nutritional values may differ.
For assistance, please contact our Member Happiness team via email or live chat (Monday to Friday from 8:00 AM to 10:00 PM EST). Alternatively, you can send us an email at [email protected]!
Discover how we became the #1 Canadian meal kit, learn about our positive impact on communities, and access information on our financial results.
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