Finally! Get Your SHEIN Return Policy Questions Answered in 16 Answers

I must admit that until a few weeks ago, I had never heard of Shein, when I caught sight of my teenage daughter browsing their website for garments. Apparently, she is a huge admirer of their low-cost and fashionable styles, particularly dresses, swimwear, and tops. However, as with all online clothing purchases, there comes a point when an item doesn't fit correctly or wasn't what you expected, and you need to return it. When my daughter experienced this, I assisted her in navigating Shein's return policy, and that is exactly what inspired me to write this piece. Here is how their return policy presently functions.

1. How Long Does Shein Allow for Returns?

You have exactly 35 days from your "date of purchase" to initiate a return.

2. How Do I Begin the Return Process Online?

Log in to your SHEIN account and access "My Orders." From here, click on the "Return Item" button and choose the items you wish to return.

See Also: Zara Return Policy: Here’s How to Make Returns Easy

3. How Do I Obtain My Return Shipping Label?

Firstly, print the return label provided and attach it to the exterior of your package. After initiating your return, follow these instructions to locate your return label:

1. In your account, go to "My Orders."

2. Click "Order Details."

3. Click "Return & Refund Record."

4. Click "View" to download and print your return label.

Next, drop off your package at your local post office, or if preferred, schedule a USPS pickup from your house.

4. Do I Receive a Free Return on Every Order or Only My Initial Return?

Their policy is confusing, and I received numerous inquiries about this issue. To clarify, you receive one free return per order, which may include multiple items. Simply ensure that everything is returned simultaneously, in the same package. Thanks to Julianna, one of our commenters, for clearing this up.

See Also: Is Shein a Legit Company? Here’s Everything You Need to Know

5. Who Pays The Return Shipping Charge?

Returning the first item(s) from your order is entirely free. After that, you must pay .99 to return any additional items. Alternatively, you can utilize your own shipping method at your own expense.

6. What Can't I Return?

The following apparels cannot be returned under any circumstance:

• - Bodysuits
• - Lingerie
• - Jewelry
• - Beauty Items
• - Party Supplies
• - DIY Supplies
• - Pet Products