Cancelling Weight Watchers: 3 Methods

For over 40 years, Weight Watchers has been at the forefront of the weight-loss industry with their innovative approach of assigning a point value, or "points," to each food item.

  1. 1

    If you've decided to cancel your membership with Weight Watchers, please do so on their website. The simplest and most efficient way to terminate your Weight Watchers membership is through their website. Fill out the cancellation form available in the "help" section of the Weight Watchers website to terminate your online services.
    • You can also request that your access to the eTools be terminated via email or by calling 800-651-6000, but canceling it online will save you the most time.
    • It is important to note that the cancellation process can take up to two weeks.
  2. 2

    Access your profile by signing in. Since canceling requires you to enter your login information, logging in first can save you time and make the process go more smoothly.

    • You can access the login area of the Weight Watchers website from the homepage by looking in the top right corner.
    • Enter your username and password when prompted to do so.

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  3. 3

    Visit your profile page. Get to your personal profile by clicking the link. Among these choices, select "Cancel my account."

    • Potentially, you'll be redirected to a page where you can choose from several cancellation alternatives. It's easy to cancel your subscription; just look for the link that says "Complete cancellation" and click it.
  4. 4

    Take a look at the cancellation policy and how to cancel it. In order for the support staff to locate your profile, you may be asked to enter information such as your member number, name, and emails.

    • Don't forget to include all of the information required to submit your cancellation request.
    • A confirmation of your Weight Watchers cancellation will be sent to the email address you provide on the cancellation form. A confirmation email of your cancellation should be sent to you shortly.
    • Take screenshots of your screen during the cancellation process for your own records and in case you need to dispute anything. [1] [2]
  5. 5

    If you use a prepaid monthly membership card for Weight Watchers, you can cancel it by filling out the cancellation form available in the "help" section of the website.

    • If you purchase a monthly pass and don't use all four weeks, Weight Watchers will give you a full refund.

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  1. 1

    Open the email cancellation form. Unfortunately, sending an email to cancel your Weight Watchers membership isn't enough. An online form is still required, and you can find it here.
  2. 2

    Please complete the following form. Your personal details such as name, email, and postal address will be required to create an account.

    • To cancel via email from Weight Watchers, you should allow 72 hours for the cancellation to take effect.
    • Seek out a message from them saying they received your cancellation.
    • You may need to resubmit your request if you don't get a confirmation email within a week of submitting the form.
  3. 3

    Contact Weight Watchers by phone. To cancel your order, please call 800-651-6000. [3]

    • If you want things done quickly, you shouldn't wait for cues. [4] [5]
    • In order to speak with a live person as soon as possible, current members should press "4".
    • If you'd rather skip the survey and speak with a real person, just press "5" then "2."
    • Waiting time is to be expected. It may take up to half an hour on average to connect.
  4. 4

    Maintain a level of civility while being firmly assertive In the same vein as canceling online, customer service agents will try to talk you out of canceling over the phone. To cancel your Weight Watchers membership, simply tell her that you don't want to hear about any other options and that you would like to cancel your membership.

    • Telephone interactions with other human beings are often annoying. Keep in mind that this person is most likely just doing her job and acting according to protocol. A lack of politeness will only serve to increase the difficulty of your request; instead, state your case clearly and calmly.
    • Additionally, you'll be asked for account and billing information, so it's helpful to have that data on hand as well.
    • Verify that you have a cancellation number before you hang up.
  5. 5

    It is imperative that you call to verify any cancellations. If you cancelled your Weight Watchers membership but haven't received confirmation, you can call the customer service number to verify that your membership has been terminated.

    • Make sure you have your cancellation number handy if you are calling to cancel a membership.

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  1. 1

    You should inform the meeting organizer or venue staff of your decision to cancel. In addition to the regularly scheduled meetings, your leader may be able to help you alter your experience or provide you with the resources and advice you need to continue successfully losing or maintaining your weight.

    • Depending on how well the program is serving its intended purpose for you, you may not need to cancel it entirely. The OnlinePlus plan and individual coaching may be more affordable options worth discussing with your group's leader.
    • If you are not seeing any results with your weight loss efforts and would like to cancel, your leader can help you figure out what might be going wrong. If you've made up your mind to cancel your Weight Watchers membership, though, it's important to be firm with your meeting leader and politely state that you don't want to discuss other options.
    • Monthly Pass and eTools subscribers should be aware that they cannot cancel their memberships with their leader or the meeting staff but rather must do so themselves via the website, email, or regular mail.
  2. 2

    Please explain why you have decided to cancel your membership. Tell your leader you want to cancel if the membership fee is too high for your budget, and be clear that you don't want to negotiate a lower rate or explore other alternatives.

    • If the cost of Weight Watchers membership has become too high for you, talk to your leader about payment plans or alternative programs that may be more affordable. Don't forget that you are the one in charge of your own time and resources; you don't have to pay for anything you no longer want to do or are unable to do.
  3. 3

    If you don't plan on attending future meetings, please notify the leader.

    • Members who pay as they go each week and are not subscribed to any online services need only inform their leader that they will no longer be attending meetings to end their involvement in the program.
    • Lifetime members who have reached their target weight are exempt from meeting fees for as long as they keep the weight off. A monthly weigh-in is still required, though. You may inform your leader at your next weigh-in that you wish to cancel and will not be returning for any future weigh-ins.
  4. 4

    To cancel via snail mail, please fill out our online form. You'll need to access the cancellation page via your online account. Follow the instructions given to cancel via regular mail.

    • To cancel using this method, please print out the cancellation form, complete it in its entirety, and send it to the address provided on the cancellation page.
    • This is not the quickest way to cancel your membership, as it can take up to two weeks for the change to take effect.

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Updated: On the seventh of January, 2023

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Categories: How to Lose Weight Through Diet

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