Apple Support (CA) - Repair and Service for iPod
1. Schedule an appointment at an Apple Authorized Service Provider or an Apple Store.
2. Coordinate the direct shipment of your product to Apple.
3. Engage in a conversation with an Apple Support Advisor.
We have the capability to replace the battery of your iPod, subject to a service fee. Please note that our warranty does not cover batteries that experience normal wear and tear.
If you possess AppleCare and the battery of your product retains less than 80% of its original capacity, you are eligible for a complimentary battery replacement.
Need to repair a cracked screen? We offer a service for this, but it comes with a fee. Please be aware that the Apple warranty does not cover accidental damage.
Accidental damage to your screen can be covered under your AppleCare plan.
If you prefer to obtain service directly from Apple, you can utilize our "Get an Estimate" tool to review potential costs. However, if you choose to seek service from another provider, it is essential to request an estimate from them as well. Regardless of the service provider, the fee per incident under AppleCare remains the same. Your product will undergo an inspection upon receipt, and any additional damages found may lead to an additional fee.
Hardware service may no longer be available for certain older products.
Explore obsolete and vintage products here
The Apple Limited Warranty offers coverage for your iPod and the Apple-branded accessories that accompany it in the original packaging. This coverage extends for one year from the date of purchase and protects against manufacturing defects. Additionally, Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. Such accessories include adapters, spare cables, wireless chargers, and cases.
Please note that our warranty complements the rights provided by consumer law.
Depending on the nature of the issue, you may also be eligible for coverage under AppleCare, provided you adhere to the applicable Terms and Conditions, which may include fees. The availability of features and options may vary depending on your country or region.
If your situation falls outside of our coverage, a fee will be incurred. In cases where your iPod is ineligible for service, you may be required to pay the full replacement value.
Verify your coverage status here
Read the Apple Limited Warranty (English)
Read the Apple Limited Warranty (French)
You may refer to the following links to access the consumer laws applicable to your country or region:
- To view the consumer laws in English, click here: Access consumer laws in English
- For the consumer laws in French, click here: Access consumer laws in French
We appreciate your feedback and any assistance you provide. Thank you.
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